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Customer Journey / Experience Map

Customer Journey / Experience Map PowerPoint Template

(D2744)

Design, plan and visualize your customers' personal Customer Journey / Experience Map in a professional and visually appealing way:

Our customer journey template allows you to present your individual and generalized customer experiences in an interesting and impactful way. The set includes helpful templates and examples using the five-step model of customer experience management.

As with all our PowerPoint (ppt) templates, you can rely on high quality. We've done the groundwork, so you can put together a thoroughly professional presentation of your customer journey / experience map quickly and easily.

Get your Customer Journey template for PowerPoint now!

$59.00*
Quantity of slides68
Price / Slide0.87 $
Format of slides16:9
LanguagesDE + EN
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  • 100% Editable Powerpoint Slides / Graphics
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  • Made in Germany

The PowerPoint template collection includes definitions, layouts and examples of professional Customer Experience Maps.

Get to Know Your Future Clients

Customer experience management is based on customer-oriented principles: it focuses on the customer’s experience with the end product and CEM seeks to comprehend his expectations and to create as many positive touching points as possible. The final goal of customer experience management is to turn happy customers into advocates of the respective brand/ product.

Create Product Experiences

User Experience Maps (or Customer Journey Maps) enable you to track customer experiences and to draw outlines from their first contact with the respective brand until the ultimate disposal of the end product. All individual touching points will be evaluated and rated with an either positive or negative user experience (by using differently colored icons, for example). Thus, a map of the product experience evolves which exemplifies potential obstacles in regard to customer interaction.

PowerPoint Experience Maps

This PowerPoint set offers many tools and graphics that you need for implementing customer experience management concepts. To create professional Experience Maps, you will be provided with numerous definitions, icons, quotes and Experience Map examples which can be easily adjusted and filled with your own business ideas.

Customer Experience Maps Serve to…

  • reinforce the emotional connection between your customers and your brand
  • sell an experience, not a product
  • improve customer service


PowerPoint Templates Include:

  • definitions and explanations
  • assistance in implementing customer experience management ideas
  • a collection of quotes on “experience”
  • various designs of the CEM Five Phases model
  • collection of complex Experience Maps
  • guidelines to compose Experience Map layouts
  • Experience Map icons
  • toolbox to create individual Experience Maps
  • Experience Map cycle template
  • area diagrams
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Customer Journey / Experience Map