Net Promoter Score

Net Promoter Score

(D3010)

A comprehensive set of slides with information and diagrams to calculate the Net Promoter Score.

 39,00 €*
Quantity
48
Price / Slide
0.81 €
Format
(16:9) / (4:3)
Languages
DE / EN

Present the Net Promoter Score method with examples, explanations, graphics, and much more.

Measure Company Performance

The Net Promoter Score (NPS), developed in 2003 by Fred Reichheld, is a method to measure customer satisfaction and a company’s customer loyalty. Customers evaluate a company or its products on a scale of 0 to 10. Based on their answers, customers are then categorized as Promoters, Passives, or Detractors. The NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

Visualize the Process and Results

The NPS calculation is a straightforward method for measuring customer satisfaction. It provides the company with information on the probability of recommendation and enables comparisons with competing companies.

This template's numerous graphics and sample calculations can be used to clearly and effectively convey the NPS method. Information on surveys, calculations, evaluations, and the process in general is illustrated in various diagrams and underlined by a variety of examples. This set also contains other pertinent evaluation tools, such as the Employee Net Promoter Score (eNPS) and the Social Influence Marketing Score.

With This Template, You Can

  • present the NPS calculation process in a comprehensible way
  • visualize the NPS survey
  • clearly illustrate results

This PowerPoint Template Includes:

  • definitions and background information
  • different illustrations of the NPS calculation
  • graphics for the NPS process
  • sample surveys and evaluations
  • adaptable statistics for analyzing results
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