Advance your company with a structured and professional complaint management process. Use definitions, examples of customer service trends, report templates, and classifications to train your employees to effectively handle customer complaints.
Opportunity for Improvement
The systematic management of customer complaints is a necessity for any company offering products and services. Complaint management, as a part of customer relationship management, involves organizing, implementing, and controlling all measures involving customer complaints. Customer complaints offer a company opportunity for improvement and further development. Every complaint is an opportunity to build a stronger customer relationship and improve processes.
Listen and Respond
Any company offering products and services will at some point encounter a dissatisfied customer. But every complaint should be seen as an opportunity. A properly organized complaint management system gives a company the tools to better understand their customers, tailor their services to the customers’ needs, increase customer loyalty, and ultimately generate more revenue.
Use this PowerPoint template to show your employees how to communicate with dissatisfied customers, handle complaints effectively, improve customer relationships, and increase customer loyalty. In the template, you will find definitions, tips on appropriate choice of language, and explanations of the ISO 10002 standard and complaint rate.
With This Template, You Can
- improve overall customer satisfaction
- train employees to handle customer requests
- improve corporate culture
This PowerPoint Template Includes:
- report and form templates
- examples for determining the complaint rate
- tips for handling complaints
- information on ticketing systems and their function
- explanations of ISO 10002